Application Support Engineer(UAE)

--Div System UAE Branch--

Job Description

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Job Information

Specialization: Software Engineers  

Job Type:  Full Time

Location: Cairo, Egypt

Job Requirements

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • Demonstrable experience as an application support engineer in a related field.
  • Basic knowledge of programming languages.
  • Basic knowledge of databases.
  • Basic knowledge of infrastructure
  • Basic knowledge of network
  • Basic knowledge of software security
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Understanding (Network - Database - Infrastructure)
  • Understanding (Business Requirement )
  • Understanding (Documentation - API - Ports - Servers)
  • Deal with (Postman – Mobaxterm – Remote desktop connection - Oracle database SQL developer, Different web services {IIS, Apache, Apache tomcat, Nginx, …})


  •  Providing software application support under the supervision of the Team leader.
  •  Performing analysis on software application functionality and suggesting improvements.
  •  Consulting with the vendor, internal users, and IT departments to improve application performance.
  •  Managing code migration across environments to ensure continued and synchronized functionality.
  •  Establishing the root causes of application errors and escalating serious concerns to the Team Leader.
  •  Keeping a record of configuration changes and scheduling application updates.
  •  Documenting processes and monitoring application performance metrics.
  •  Provide technical support for enterprise-level application systems.
  •  Respond to general questions and trouble tickets in a timely manner.
  •  Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
  •  Prioritize multiple, open issues.